1Can I use my PC character on mobile?

Yes. PC, console and mobile progress is shared within the same server.

• Game data on different servers is completely separate.
• To keep your character and progress, choose the same server on your other device. Using the same account does not show characters from a different server.

2How do I link a platform account such as Steam to my email?

The first time you log in with a third-party platform, you'll be prompted to link an email.

• To log in with the same account on other platforms or carry over existing progress, link your email as prompted.
• Even if you played the earlier test on Steam, you can link your Steam account to an Aniimo Pass email. Logging in to the Steam client shows the link prompt; if you skipped it, you can link later on the in-game [Email Link] page.
• Enter the email you used for pre-registration, earlier tests or pre-launch web events and complete verification to have those rewards sent to that game account.
• Pressing Skip on the link prompt may lose progress and launch rewards tied to another account. To keep your existing account and rewards, check which email to link before continuing.
• One email can be linked to several third-party platform accounts, but each third-party platform account can be linked to only one email.

3How much storage does the mobile install need?

• Before installing, make sure you have at least 18 GB of free storage and are on a stable Wi-Fi connection.

4Does mobile support 60 FPS?

A 60 FPS mode is supported, though some low-end devices may be excluded.

• Running at 60 FPS can make your device run hotter, so pick settings that suit your device.
• If it overheats, try lowering the graphics quality or render scale.

5Are tablets and large-screen devices supported?

Large-screen devices are optimised for, and large-screen mode turns on automatically.

• Large-screen mode may use a higher render scale.
• A higher render scale needs more processing power. Adjust graphics quality and render scale to suit your device.

6Can I keep using the old CBT / test client?

• No. Uninstall the old test client and download and install the latest official client.

7Android says "device not compatible" or won't install.

• Check that you downloaded the game from an official source such as Google Play.
• Check that your device supports Vulkan 1.1. Some older GPUs lack Vulkan 1.1 graphics drivers, which can block installation or stop the game from starting.

8The download is stuck at 0% or keeps going back.

• Try switching between Wi-Fi and mobile data.
• Turn off VPN, proxy, Private DNS and ad blockers, and restart your router. Use 5 GHz Wi-Fi if you can.
• Free up storage and download again.
• If the problem continues, uninstall and reinstall the app, or try again outside busy hours.

9I can't connect to the server because of a network error.

• Turn off VPN and proxy. On iOS, also try disabling iCloud Private Relay.
• Restart your phone and router, and try switching between Wi-Fi and mobile data.
• Check whether your router's firewall settings or your carrier's DNS are blocking or redirecting the connection.
• Server load can be high at launch and during download peaks, so try again a little later.

10My ping spikes or I keep disconnecting in game.

• Use 5 GHz Wi-Fi rather than 2.4 GHz, which tends to get more interference. On iOS, try turning off Wi-Fi Assist.
• Check whether other devices on the same network are doing large downloads or streaming.
• Playing on mobile data while moving around can make the signal unstable.
• Connecting to a server in another region adds latency, so choose the server for your region.

11Downloads and updates are slow.

• Download and update over Wi-Fi when you can.
• Right after launch or at peak times the CDN may be congested, so try again at a quieter time.
• Check whether your carrier throttles speeds or blocks/intercepts DNS requests.

12Where can I check my earlier test rewards?

Log in to the official reward lookup page or the in-game reward lookup screen with the account you used in the earlier test.

• You can look up earlier test-exclusive rewards and Aniimo eggs stored from the "Bonded Promise" event. What you see depends on that account's participation history.